Trusted For Over 35 Years
Self-service Options
Self-service Options
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Web-based Support Ticket
Don’t have time to chat? Use our web-based support ticket to submit a question or issue you need help with, and we’ll get back to you generally within one business day.
Chat with a Laplink Representative
Laplink Technical Support
Laplink Technical Support Representatives are available to assist you with questions relating to:
- Post Transfer Questions (PCmover)
- Installation & Setup
- Launching a Program
- Getting Connected
- File Transfers & Syncs
- Remote Control
- Error Messages
- Compatibility Inquiries
Open Hours (Eastern Time)*
- Monday – Friday
- 11:30AM – 8:00PM
- Saturday
- 12:00PM – 3:00PM
- Sunday
- Closed
Live Chat is a FREE & SECURE web-based service we offer to let you chat directly with technical support personnel.
We also offer other support options on a product by product basis.
For after hours support, please submit a support ticket:
Live chat support is web based and requires no downloads. It is ideally suited for providing quick answers to your technical questions in a dynamic, interactive manner. For this reason our technicians don’t always have the freedom to research more complicated issues.
In these situations, you may be asked to submit a technical support request via our free web incident report service where our technicians will be able to fully devote the time needed to research your issue and bring it to a prompt resolution.
Laplink Customer Service
Laplink Customer Service Representatives are available to assist you with questions relating to:
- Pre-Sales Questions
- Purchase a Product / Download
- Licensing
- Register/Activate/Validate a program
- Request a Refund
- Renew your Subscription
- Shipping Inquiries
- Any Other General Questions
Open Hours (Eastern Time)*
- Monday – Friday
- 9:30AM – 8:00PM
- Saturday
- Closed
- Sunday
- Closed
Live Chat is a FREE & SECURE web-based service we offer to let you chat directly with customer service personnel.
Customer Service Line: +1 (800) 343-8080
Outside USA/Canada: +1 (425) 952-6001
Please note: The above phone number is for CUSTOMER SERVICE questions only. For TECHNICAL SUPPORT, please submit an incident here or start a live chat. If all CUSTOMER SERVICE representatives are busy when you call, you will be prompted to leave a message to which you can expect a response generally within one business day. Need help using PCmover to perform a transfer? Our Free Transfer Assistance is here to help!
*When our representatives are unavailable, you can still submit a support incident, send us an email, call and leave a message. If you are using PCmover and need help, feel free to use our 24/7 Free Transfer Assistance.
Customers
- Sales
- Order a product or ask a question about ordering.
- Corporate Sales
- Find out more about enterprise solutions.
- Technical Support
- Get technical support for your Laplink product.
- Website Issues
- Offer suggestions or comments about our web site.
Business Partners
- Partners
- Resellers and distributors: find out more about becoming a Laplink partner.
- OEM programs
- Find out more about embedding or co-branding Laplink technology.
Press
- Press and Media
- Contact Laplink’s public relations department.
- Marketing
- Find out more about co-marketing opportunities and promotional offers.
Feedback
To provide general feedback about our products or services:
To offer suggestions or comments about our website:
Corporate Headquarters
Laplink Software Inc.
600 108th Avenue N.E., Suite 610
Bellevue, WA 98004
Phone: 425-952-6000
Fax: 425-952-6002
Toll Free: 1-800-LAPLINK
need help?
- Contact laplink.com/contact