Trusted For Over 35 Years

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Self-service Options

Self-service Options

We may already have an article that will give you step by step instructions on how to fix your issue! Check out our great Knowledge Base and search for a solution!

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Web-based Support Ticket

Don’t have time to chat? Use our web-based support ticket to submit a question or issue you need help with, and we’ll get back to you generally within one business day.

Submit a Ticket

Chat with a Laplink Representative

Laplink Technical Support

Laplink Technical Support Representatives are available to assist you with questions relating to:

  • Post Transfer Questions (PCmover)
  • Installation & Setup
  • Launching a Program
  • Getting Connected
  • File Transfers & Syncs
  • Remote Control
  • Error Messages
  • Compatibility Inquiries

Open Hours (Eastern Time)*

  • Monday – Friday
  • 11:30AM – 8:00PM
  • Saturday
  • 12:00PM – 3:00PM
  • Sunday
  • Closed

Live Chat is a FREE & SECURE web-based service we offer to let you chat directly with technical support personnel.

leave a message

We also offer other support options on a product by product basis.

find out more

For after hours support, please submit a support ticket:

Live chat support is web based and requires no downloads. It is ideally suited for providing quick answers to your technical questions in a dynamic, interactive manner. For this reason our technicians don’t always have the freedom to research more complicated issues.

In these situations, you may be asked to submit a technical support request via our free web incident report service where our technicians will be able to fully devote the time needed to research your issue and bring it to a prompt resolution.

submit a ticket

Laplink Customer Service

Laplink Customer Service Representatives are available to assist you with questions relating to:

  • Pre-Sales Questions
  • Purchase a Product / Download
  • Licensing
  • Register/Activate/Validate a program
  • Request a Refund
  • Renew your Subscription
  • Shipping Inquiries
  • Any Other General Questions

Open Hours (Eastern Time)*

  • Monday – Friday
  • 9:30AM – 8:00PM
  • Saturday
  • Closed
  • Sunday
  • Closed

Live Chat is a FREE & SECURE web-based service we offer to let you chat directly with customer service personnel.

leave a message

Customer Service Line: +1 (800) 343-8080

Outside USA/Canada: +1 (425) 952-6001

Please note: The above phone number is for CUSTOMER SERVICE questions only. For TECHNICAL SUPPORT, please submit an incident here or start a live chat. If all CUSTOMER SERVICE representatives are busy when you call, you will be prompted to leave a message to which you can expect a response generally within one business day. Need help using PCmover to perform a transfer? Our Free Transfer Assistance is here to help!

*When our representatives are unavailable, you can still submit a support incident, send us an email, call and leave a message. If you are using PCmover and need help, feel free to use our 24/7 Free Transfer Assistance.


Business Partners

  • Partners
  • Resellers and distributors: find out more about becoming a Laplink partner.
  • OEM programs
  • Find out more about embedding or co-branding Laplink technology.


  • Press and Media
  • Contact Laplink’s public relations department.
  • Marketing
  • Find out more about co-marketing opportunities and promotional offers.


To provide general feedback about our products or services:

To offer suggestions or comments about our website:

Corporate Headquarters

Laplink Software Inc.

600 108th Avenue N.E., Suite 610

Bellevue, WA 98004

Phone: 425-952-6000

Fax: 425-952-6002

Toll Free: 1-800-LAPLINK

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